Help & Contact

Frequently Asked Questions



Before contacting us, please review the questions and answers below. In most instances, the responses we have documented should answer your question. However, if for some reason you do not see a response to your problem, feel free to contact us.


REGISTRATION

Online registration commenced on 26 May 2017.

Registrations close on 25 September 2017 or when all the places are sold out, whichever comes first.

We offer you a diverse selection of payment options.
Register now using any of the following payment methods:

• PayPal
• Credit Card/Debit Card
• Internet Banking (FPX) through SenangPay

When your registration is completed, a confirmation slip will be sent to the email address you provided during the registration process.

You may also check your My Account page on the website, where you will see details of your registration, along with the date and status.

You may not have received the confirmation slip for one of the following reasons:

• You provided an erroneous email address when registering.
• The confirmation email might have been treated as spam and diverted to your junk box.

If the above does not solve the problem, please email us at enquiry@ocbccyclekl.com providing the following details:

• Name
• NRIC/ Passport Number

We will reply in three to five working days.

Alternatively, you can call, sms or WhatsApp us at +6013 305 2000, between 9.00am and 6.00pm on weekdays.

You cannot switch to another category after completing your registration.
You cannot change your event jersey size after completing your registration. Please refer to the size chart at the point of registration when stating your preference.
No. Registration for OCBC Cycle KL is non-transferable for safety reasons and ease of identification and contact purposes if an emergency arises.

EVENT

Yes. Bicycle rental services are not available at the event venue. Do note also that you will have to arrange your own transportation to the event.
Click HERE for types of bicycles allowed for the respective categories.
Yes. You can view your timings result at www.ocbccyclekl.com 3 – 5 days after the event.

Yes. Participants will be diverted if they do not reach certain sections of the route by the stipulated timings.

Further details regarding the cut-off time and the route diversion plan will be shared closer to the Event date.

No, bag deposit services will not be provided. The Event Organiser and Event Owner will not be liable for any loss of or damage to your possessions.

Send an email



The team is dedicated to making your participation as convenient as possible. If you have questions, please send us an e-mail using the contact form below.
Our goal is to respond within 24 hours.


Get in Touch



We would love to hear from you. Feel free to drop in or contact us during our business hours.

Hours


Monday – Friday 9 am – 6 pm

Saturday & Sunday Closed


Contact


Address Multigreen Events Sdn Bhd

Address 1 Suite 13A-15, Level 14, Wangsa 118

Address 2 Jalan Wangsa Delima, Wangsa Maju

Address 3 53300 Kuala Lumpur, Malaysia

Phone, SMS or WhatsApp +6013 305 2000

WeChat ID ocbccyclekl

Facebook facebook.com/ocbccyclekl

Email enquiry@ocbccyclekl.com